Provider Portal FAQs

Find answers to common questions about using the Legacy Locums Provider Portal, from account creation to document management and technical support.

Categories

Account Creation & Access

How do I create a Provider Portal account?

To create an account:

  1. Click on "Providers" → "Legacy Locums Online Application" from the main navigation
  2. You will receive a welcome email from: support@thenuggetgroup.com
  3. Follow the instructions in the email to complete your account setup
  4. You may need to check your spam/junk folder for the welcome email

I'm having trouble creating an account. What should I do?

If you're experiencing issues creating your account, hit the contact button at the top of the page and a Recruiter will reach out ASAP to assist with the process. Alternatively, you can contact us directly at (402) 521-3444.

Where do I log in to the Provider Portal?

You can access the Provider Portal login at: https://energy-power-4094.my.site.com/provider/s/login/

You can also find the login link in the top navigation bar of our website.

Application Process

What can I do through the Provider Portal?

The Legacy Locums Provider Portal provides a convenient way for providers to:

  • Complete employment applications
  • Search for available job opportunities
  • Schedule shifts and update shift availability
  • Upload credentialing documents
  • Submit travel reimbursement requests
  • Track and submit timecards

How do I search for jobs through the portal?

Once logged into your Provider Portal account, navigate to the "Job Search" section. You can filter opportunities by:

  • Specialty and subspecialty
  • Location and state
  • Assignment duration
  • Start date preferences
  • Compensation range

Save your favorite positions and receive notifications when similar opportunities become available.

Document Management

What documents do I need to upload?

Essential credentialing documents include:

  • Medical license (current and valid)
  • DEA certificate
  • Board certification documents
  • CV/Resume (current within 6 months)
  • Medical school diploma
  • Residency/Fellowship certificates
  • Malpractice insurance certificate
  • References from recent employers

Additional documents may be required based on your specialty and assignment requirements.

How do I upload documents to the portal?

To upload documents:

  1. Log into your Provider Portal account
  2. Navigate to the "Documents" or "Credentialing" section
  3. Select the document type from the dropdown menu
  4. Click "Choose File" and select your document
  5. Ensure files are in PDF format and under 10MB
  6. Click "Upload" to submit the document

You'll receive confirmation once documents are successfully uploaded and reviewed.

Scheduling & Availability

How do I schedule shifts through the portal?

To schedule shifts:

  1. Access the "Scheduling" section in your portal
  2. View available shifts for your assigned facilities
  3. Select shifts that match your availability
  4. Confirm your selections and submit
  5. Receive confirmation emails for scheduled shifts

You can also set recurring availability preferences to streamline future scheduling.

How do I update my availability?

Update your availability by:

  • Logging into the Provider Portal
  • Navigating to "Availability" or "Schedule Preferences"
  • Selecting your preferred days and times
  • Indicating any blackout dates or time off requests
  • Saving your updated preferences

Please update your availability at least 48 hours in advance when possible to ensure proper shift coverage.

Billing & Reimbursement

How do I submit timecards?

To track and submit timecards:

  1. Access the "Timecards" section in your portal
  2. Enter your daily start and end times
  3. Include any break times as required
  4. Add notes for any special circumstances
  5. Submit timecards by the specified deadline (usually weekly)
  6. Obtain supervisor approval if required by your facility

Accurate and timely timecard submission ensures prompt payment processing.

How do I submit travel reimbursement requests?

To submit travel reimbursement:

  1. Navigate to "Travel Reimbursement" in your portal
  2. Select the assignment period for reimbursement
  3. Upload receipts for eligible expenses (hotels, flights, meals)
  4. Complete the expense report with detailed descriptions
  5. Submit the request for review and approval

Refer to your contract for specific reimbursement policies and eligible expenses.

Technical Support

I forgot my password. How do I reset it?

To reset your password:

  1. Go to the Provider Portal login page
  2. Click "Forgot Password" below the login fields
  3. Enter your registered email address
  4. Check your email for password reset instructions
  5. Follow the link in the email to create a new password

If you don't receive the reset email within 10 minutes, check your spam folder or contact support.

The portal isn't loading properly. What should I do?

Try these troubleshooting steps:

  • Clear your browser cache and cookies
  • Try using a different web browser (Chrome, Firefox, Safari)
  • Disable browser extensions temporarily
  • Check your internet connection
  • Try accessing the portal from a different device

If issues persist, contact our technical support team with details about your browser, device, and the specific error you're experiencing.

Who can I contact for additional support?

For additional support, you can reach us through:

Our support team is available Monday through Friday, 8:00 AM to 6:00 PM CST. We strive to respond to all inquiries within 24 hours.

Still Need Help?

Our support team is here to assist you with any questions about the Provider Portal or your account. Don't hesitate to reach out!

Support Email:

info@legacylocums.com